The Eye Doctor FAQ'S

• 19 December 2017
• FAQS
• Sam, Sales Director

A copy of The Eye Doctor® instruction booklet can be found via the PDF link below. This contains all of the information you need to use your Eye Doctor®.

PDF Format

How do I heat The Eye Doctor®?
The Eye Doctor® can be heated in the Microwave or Oven.

Microwave Heating Instructions:
locate the diagonal opening on the black side of the cover and remove inner bag. Lay the inner bag flat on a clean microwavable plate.
0 to 850W Maximum time 30 Seconds.
851W to 1000W Maximum time 15 Seconds.
(Based on a microwave with a turntable and on full power).
Do not place directly onto the grill stand.

Oven Heating Instructions:
Locate the diagonal opening on the black side of the cover and remove the inner bag. Lay the inner bag flat in an ovenproof dish. Heat in a preheated oven at 150 degrees Celsius (140 degrees Celsius for fan assisted ovens) or Gas Mark 2, for 7-10 minutes. (Adjust the time depending on the efficiency of your oven).

Can I heat The Eye Doctor® with the cover on?
When heating The Eye Doctor® in the microwave, we recommend to remove the outer cover however, if you prefer, it can be heated with the cover on.

When heating The Eye Doctor® in the oven, you MUST remove the outer cover. Locate the diagonal opening on the black side of the cover and remove inner bag.

How often should I use The Eye Doctor®?
Most patients should benefit from applying The Eye Doctor® and performing eyelid massage twice a day for two weeks. This can be reduced to once a day, and then a couple of times a week as required, once symptoms have been alleviated.

How can I wash The Eye Doctor®?
Outer cover can be hand washed in warm water and dried flat. After washing and drying, insert inner bag in to The Eye Doctor®.

When should I replace The Eye Doctor®?
Many of our competitors recommend to replace your hot eye compress over a specific time period. However, due to patient usage requirements, we recommend that you replace your Eye Doctor® when the heat is no longer retained effectively.

Why is The Eye Doctor® no longer filled with natural grain?
BodyBeads® are more resistant to overheating in the microwave and oven than natural grain.*
*Tested by Intertek 2014.

How safe is the new filling BodyBeads®?
The Eye Doctor® filled with BodyBeads® has been tested to BS8433:2004 and has also had additional 'abuse' tests which shows us that it can be overheated in the microwave, in excess of 80 times the recommended heating time and for several hours longer than recommended when heating in the oven. This gives us peace of mind that in the event of individuals accidently overheating the product, it will not burst into flames within minutes of overheating.

Are all hot eye compresses independently tested?
It is not a legal requirement to conduct a British Standard heating test on products that are Class 1 medical devices. However, we chose to do the test for our peace of mind. We believe, The Eye Doctor® is the only hot eye compress on the market currently, which has passed independent safety tests.